How we collect, use and protect your data when you enquire or use this site — and your rights under UK GDPR.
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Working scaffold — not legal advice. This is a starting point so the site is compliant enough to launch while collecting enquiry data. Content depends on the business model (#1) and your actual data setup. Fill every [placeholder] and have it reviewed by someone qualified before go-live.
This site is operated by [#2 — registered name & number], trading address [#3], VAT [#12]. You can reach us at [#4] or [#5]. For data-protection questions, contact us at [#4].
When you submit an enquiry or email us, we collect the details you give us — typically your name, company, email, phone, and information about your facility and flooring needs. If you use the on-site advisor, we may process the messages you send it to help answer your query and pass it to our team.
To respond to your enquiry, prepare a recommendation and quote, and communicate with you about your project. Our lawful basis is usually your consent and/or our legitimate interest in responding to a business enquiry you started.
We keep enquiry data only as long as needed to deal with your enquiry and for a reasonable period afterwards. [State retention period once confirmed.]
Under UK GDPR you can ask to access, correct or delete your data, or object to how we use it. To do so, contact [#4]. You can also complain to the ICO (ico.org.uk).
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